Table of Contents

Problems:

1. Why is there no power?
2. Why is there no sound?
3. Why doesn't the disc play?

How Do I...

1. How do I create a custom disc and make new title cards?
2. How do I clean the jukebox?
3. How do I repeat the FM Auto-Scan, like when I first plugged in the jukebox?
4. Can I use the jukebox in my RV or other vehicle?
5. Can I use the jukebox in other countries?
6. Can I connect the jukebox to my stereo or home theater?
7. Can I hear the jukebox on my FM radio?
8. Can I connect external speakers or headphones to the jukebox?

Jukebox PC Software:

1. Jukebox PC software installation fails with message "Unable to continue"
2. My new custom music CD does not work
3. No information is displayed when I press the Help button

Why is there no power?

• Make sure the Power Adapter cord is securely connected.
• Press the red Power button (the coin return button).

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Why is there no sound?

• If connected to an external stereo amplifier, make sure to securely connect all audio cables.
• Make sure the volume is turned up using the Volume Up/Down buttons.
• The speakers turn off automatically when you plug headphones into the rear panel headphone jack.
• Wait for the CD to fully load. This will take a few moments whenever you power on the Jukebox.

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Why doesn’t the disc play?

• Make sure there is a disc in the jukebox, and make sure it is securely pressed on the spindle.
• Turn the disc over.  Make sure the label side is facing out on the disc tray.
• The disc may be warped or scratched.

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How do I create a custom disc and make new title cards?

• You can find free software to create custom MP3 discs and print new matching title cards in our online store by clicking here.

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How do I clean the Jukebox?

• Clean the jukebox gently with a soft cloth. Do not use solvents such as benzene, thinner, or commercially available cleaners.

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How do I repeat the FM Auto-Scan, like when I first plugged in the jukebox?

• You can repeat the FM Auto-Scan, to search for all available FM stations and store them in memory, just like when you first plugged in the jukebox.  Press and hold both "skip" keys on the side of the jukebox for four seconds.  You can watch the progress of the scan on the LCD display at the top of the jukebox.

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Can I use the Jukebox in my RV or other vehicle?

• Yes, the jukebox actually runs on 9vdc.  You can find vehicle type power adapters for the jukebox in our online store.  Click here to see the available power adapters in the store.

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Can I use the Jukebox in other countries?

• Yes, the jukebox actually runs on 9vdc.  You can find international type power adapters in our online store by clicking here .  You may also need foreign plug adapters for use in your location.  These are also available in the same area.

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Can I connect the Jukebox to my stereo or home theater?

• Yes, the jukebox has a line output on the back panel.  You can find a suitable cable in our online store by clicking here.

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Can I hear the Jukebox on my FM radio?

• Yes, you can buy an inexpensive FM transmitter that will plug into the line output on the back panel of the jukebox.  You can find a suitable FM transmitter in our online store by clicking here.

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Can I connect external speakers or headphones to the jukebox?

• Yes, the jukebox has a headphone jack on the back panel.  Inserting a plug in this jack will turn of the built in speakers.  You can find a a pair of suitable external speakers for the jukebox in our online store by clicking here.  Most powered speakers designed for a PC should work OK.

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Jukebox PC software installation fails with message "Unable to continue"

• Symptom:

When installing the software, the following message is shown on the PC screen:

"Setup cannot continue because some system files are out of date on your system.  Click OK if you would like setup to update these files for you now.  You will need to restart Windows before you can run setup again.  Click Cancel to exit setup without updating system files."

However, when you click OK to update the system, and then attempt to re-install the software, the same error message is shown again - indicating the system has not been updated.

• To solve this problem:

We have a new version of our install program which solves many installation issues.  Please return to our store and download the latest version of our software.

Also, this problem happens on Windows XP systems that have not been upgraded with Service Pack 2 from Microsoft.  You can use Windows Update to install the upgrade easily, but it is a big download.  This upgrade is referred to as "critical" by Microsoft, since it includes many important security enhancements.  Microsoft can also mail you a Windows XP SP2 update CD, if the download is too long.

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My new custom music CD does not work

• Symptom:

After burning a new custom CD and inserting it into the player, the CD will not play, and the message "No MP3" is shown on the LCD display.

• To solve this problem:

Try burning the CD at 2X.  Slower speeds tend to be more accurate.  Also stay with major name brand CD-R's, like Fuji and Verbatim.  No house brands, or blowout deals.  These are often inferior media.

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No information is displayed when I press the Help button

• A new version of our software is available which fixes this problem.  The new version adds a link on the Start Menu to view the Help file.   Click on "Start" --> "All Programs" --> "JukeMaster 100" to find the link to the Users Guide.

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